Challenges

  • Coordinating with multiple departments and articulating the business needs
  • Lack of SLAs and support on different time zones
  • Vendor diligence and selection

The Approach

  • Product support on multiple applications in various time zones
  • Provide consulting services on project management
  • Training to business users on the applications developed
  • Provided application support as per SLAs

Accomplishments

  • Around the clock availability of the resources
  • Improvement in turnaround time of resolving issues
  • Enhanced business assistance

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