Online Airline Ticket Re-seller Custom Application
Challenges
To increase their sales and to provide instant & better customer support he was looking at an ideal technology solution partner capable of developing a new interface for the online ticket reservation system that would provide enhanced and easy interface.
Goals Achieved
- Development of Java based interface with Amadeus GDS for airlines ticketing
- Integration with third party hotels and car rental systems maintenance
- Customer Support and Relationship Management
- Voice,E-mail,Live chat and Content Management
- Quality control
- Chargeback and Returns Management and Accounting
Accomplishments
- Almost 95% of critical processes managed through low cost offshore delivery team
- Operations and service cost reduced by over 40%
- Savings of over $ 3mil/year
- Core processes (ticketing) managed by industry certified agents (IATA)
- Tightly integrated development and support mechanism for faster and proactive issue handling
- Faster processing of customer request because all processes are managed under one roof