An open and honest business partnership is critical to successful outsourcing of sensitive business processes. As a provider of Business Process Services, Computech does not take this lightly when we become an integral part of your operations. We want you to benefit from our expertise and cost-effective approach to maintaining processes that adversely impact your bottom line. We work with companies and governments to achieve their operational goals and help them deliver quality services to employees and customers.
At Computech we want to provide back office solutions so you can focus on your business growth. We have over thirty years’ experience in various industries and provide vertical expertise as we support business functions in human resources, payroll, finance, accounting, technology, healthcare and customer service, which includes contact center services. We want to mitigate your risk and provide a cost effective solution for your business processes.
Featured Work
Our Offerings
Digitization Services
Digitization can extend the reach of organizations, improve management decisions, and speed the development of new products and services. At the same time, the excessively rapid adoption of technologies can disrupt traditional business models. Organizations need to carefully evaluate the path towards digital transformation with a concrete strategy to harness its strengths and mitigate its challenges.
We believe that digital transformation is first and foremost a business transformation. People, process and model, not technology, are the most important piece in the digital transformation puzzle. Digital transformation has become the ultimate challenge in change management because it impacts not only industry structures and strategic positioning but all levels of an organization (every task, activity, process) and its extended supply chain. Successful digital transformation requires organizations to make planned and simultaneous improvements to the customer experience, process design and operating model.
- Enhance Customer Experience
- Optimize Process Design
- Reanalyze the Operating Model
Finance and Administration Services
Computech Financial Services (CFS) provides Information Technology, Back–Office, Mid-Office and Fund Administration services that give our clients a strong competitive edge. We have a strong track record of providing our clients with expertise and resources for the development, implementation, deployment and maintenance of enterprise financial systems.
Our experience designing, implementing, and customizing applications for security trading, portfolio management, risk management, asset management, asset securitization, e-Finance and financial operations will give your firm the ability to deliver quality, integrated financial systems while allowing you to closely manage your resource investment for their delivery. We offer several packaged (off-the-shelf) products that can be combined with our consulting and integration services to improve your edge in the market and to greatly reduce your delivery time.
Fund Administration Accounting
- Trade entry/capture
- Pricing, Valuations/P&L (daily, weekly, monthly)
- Prime Broker Reconciliation
- Investment Accounting
- Fee Calculations
- Partnership/Shareholder Accounting
- Financial Accounting/General Ledger maintenance
- Performance Measurement
- K1-Data reporting
- Custom Reporting
- Audit support and preparation of financial statements
Shareholder Services
- Subscription and withdrawal/redemption processing
- Investor communication on all investor activity
- Maintenance of fund/shareholder register
- Anti-money laundering (AML) and Know Your Client (KYC) compliance
- Production and distribution of investor statements
Trade Operations
- Trade Booking
- Pricing
- Securities Master
- Corporate action
- Day end PNL
Reconciliation
- Cash
- Position & Market Value
Collateral Management
- Margin Calculations/Verification
- Cash Management
- Treasury Support
Portfolio/Risk Management
- Region/Sector exposure
- Prime Broker/Counter Party View
- Trader View
- Asset Class/Industry exposure
Customer Experience Services
Today, contact center executives are seriously challenged to continuously improve service levels and increase brand loyalty on shrinking budgets. Customers are continuously pushing the boundaries on acceptable service levels thereby putting greater constraints on contact centers to manage their costs without lowering quality standards.
It is no longer about courteously handling customers’ inquiries via email, live chat, social platforms and phone calls; it’s about leveraging your contact center as a strategic asset to deliver great experiences, create brand loyalty and stickiness that cannot be copied by your rivals. No wonder that contact centers at successful organizations are serving as revenue generation vehicles.
For over 10+ years, Computech has been delivering live customer engagements to top companies over wide ranging live chat platforms.
Services
- Email Support – 24/7 email support on any platform for any use case
- Live Chat – 24/7 live chat support on any platform for customer service or revenue generation
- Phone Support – Satisfy customers and coordinate with vendors across wide ranging use cases
- Fraud Prevention and Chargebacks Management – Prevent and reduce online transaction fraud
- Social Media Support – Seamless social engagement on Facebook, Twitter and the likes
- Moderation of Reviews – Answer shoppers’ questions on online forums like Bazaarvoice.com
- Claims & Reimbursement – Effective and efficient processing of claims and reimbursements
Fraud Prevention
How much money do you expect to lose this year to online fraudulent transactions and chargeback claims? It’s unfortunate that many organizations have accepted avoidable financial losses as a harsh reality of doing business. Good news! It does not have to be that way!
At Computech, we provide our fraud prevention associates as a service, that functions as a seamless extension of your internal team regardless of your tools, systems and processes. Our expert level competency and professional engagement helps clients meet and exceed their fraud prevention goals.
Challenge
- Minimize and prevent online fraud w/o undue “burden” on existing team
- Immediate resolution of flagged orders w/o delaying customer orders
- Higher administrative and manual order verification costs
- Additional rules can lower fraud but cannot handle greater manual reviews
- Ramping up and down of temp staff during peak seasons is not efficient
Solution
- Expert risk management team reduces online financial losses as a service
- 100% services-only model with nothing to implement, install or maintain
- Well-trained fraud prevention professionals as an extension of your team
- Clear up your fraud and chargeback queues at significant cost savings
- Any tool, platform and processes of your choosing (e.g. Accertify, cybersource etc.)
- Ramp up and down team size w / o worrying about training and on-boarding of staff
- 100% dedicated resourcing model with free project management
Why Computech
- Computech brings 11+ years of proven e-commerce operations experience
- 24 / 7 coverage and seamless teaming eliminates backlog while reconciling incoming orders
- Built-in flexibility to engage with customers over live chat, email and phone as needed
- Flexible business and operations models for sharing resources across multiple processes
- No extra cost for project and account management team members
- Dedicated and professional help on any technology platform during any work shift
